Frequently Asked Questions

Have a question? We've answered the most common ones below. If you need further help, please visit our Contact Us page.

Orders

How do I place an order?

Simply browse our collections, select your preferred style, size and colour, then add to cart and proceed to checkout. It's quick and easy!

Can I modify or cancel my order after placing it?

We process orders quickly. Please contact us at support@sutrawear.co.in as soon as possible if you need to make changes. We'll do our best to help before the order is dispatched.

How do I track my order?

Once your order is shipped, you'll receive a tracking link via email. You can also visit our Track Order page.

Shipping & Delivery

Where do you deliver?

We currently deliver across India. Please refer to our Shipping Policy for full details.

How long does delivery take?

Standard delivery typically takes 5–7 business days. Delivery times may vary depending on your location. Please see our Shipping Policy for more details.

Is shipping free?

Please visit our Shipping Policy page for current shipping rates and free shipping thresholds.

Returns & Exchanges

What is your return policy?

We want you to love your purchase. Please review our full Refund & Returns Policy for eligibility and instructions.

How do I initiate a return or exchange?

Contact our support team at support@sutrawear.co.in with your order number and reason for return. Our team will guide you through the process.

Sizing

How do I find my size?

Please refer to our detailed Size Guide to find the perfect fit for you.

What if the item doesn't fit?

We offer exchanges on eligible items. Please see our Refund & Returns Policy for details.

Payments

What payment methods do you accept?

We accept all major payment methods available at checkout including UPI, credit/debit cards and net banking.

Is my payment information secure?

Yes. All payments are processed securely through Shopify's encrypted payment gateway. We do not store your payment details.

Still have a question?

We're here to help! Reach out to us at support@sutrawear.co.in or visit our Contact Us page. Our team is available Monday–Saturday, 10 AM–6 PM IST.